This report states that twenty years after the end of the conflict, impunity for the crimes committed in the 1990s is widespread and ingrained throughout the region. Measures taken in the area of transitional justice, such as prosecution, reparation, and institutional reform have by and large failed to tackle these structures of impunity. According to the report, to date, the Western Balkans continue to be a battleground of conflicting narratives, in which each side claims victimhood and blames the other for past abuses. The findings of the report are sobering and should be seen as a wake-up call. If impunity is not addressed, it can again become a root cause for conflict.